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FREQUENTLY ANSWERED QUESTIONS:
- What are the shipping charges?
Shipping is absolutely free for purchases above ₹799.00. However, for orders worth ₹799.00 or below, a shipping fee of ₹99.00 will be chargeable.
- How do I check the status of my order?
You can check the status of your order at any time under My Account section. This page also has a courier tracking number that can be used to track the status of the order at our courier partner’s website. It may take up to 24 hours for the order status to be updated on our courier partner’s website.
- What are your shipping charges for bulk orders?
For bulk orders, we will look for the most efficient mode of transport and charge our customers only for the minimum fare applicable from our courier partners. Depending on the location of the customer and the urgency of the shipment, we would work out the best shipment rates available and charge our customers accordingly.
For more information, mail us at [email protected]
- How do I contact your Customer Support?
You can get in touch with our Customer Delight Team by sending us an email to [email protected] OR dial +91-720-4040-006.
- Can I use Kasitoo.com to send gifts to others?
Yes, you can use Kasitoo.com to send gifts to others. For an additional charge of ₹30.00, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.
- Which payment methods can I use to pay for a gift order?
You can use any payment method that Kasitoo.com supports, except Cash on Delivery. You can also use your Cashback balance to pay for the order.
- Will the pricing, discount and payment information be displayed on the package sent to the recipient?
No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.
- Can I apply a coupon or discount on the gift wrapping charge?
No. Discounts and coupons are not applicable on the gift wrap charge.
COUPONS AND CASHBACK
- How do I apply a coupon?
You can apply a coupon on the payment page before placing an order. The payment page is shown to you as the last step of the purchase process.
CANCELLATION AND MODIFICATIONS
- Can I cancel the order once it gets confirmed?
You can cancel an order before it gets shipped from our warehouse, by visiting the My Account section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your Kasitoo account in the form of Cash back.
- Can I modify my order after it has been placed?
Yes. You can modify the model, colour or shipping address of your order, by contacting our customer support team at +91-720-4040-006. Our customer care executives can modify your order if you contact us before we process it.
- I just cancelled my order. When will I receive my refund?
If you have selected Cash on Delivery, there is no amount to refund because you haven’t paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Kasitoo Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account.
If you have made your payment using a Credit Card, Debit Card or Net banking and would like a refund to your bank account, please get in touch with our customer support team.
- · How can I pay for my order at Kasitoo.com?
You can use any payment method that Kasitoo.com supports. You can also use your Cashback balance to pay for the order.
- How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. To place an order and pay for it using Cash on Delivery (COD), please select the Cash on Delivery option on the payment page.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Our courier partners may not support Cash on Delivery option to your delivery address.
- Some Art Paintings of higher value will not have COD Option.